Privacy Policy

This privacy policy explains how Artisancarecusto collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, and any messages or inquiries you submit through our contact forms. We may also collect information about your property and project requirements when you engage our services.

When you visit our website, we automatically collect certain information about your device and browsing behavior, including your IP address, browser type, operating system, and pages you visit. This information helps us improve our website and understand how visitors use our services.

How We Use Your Information

We use the information we collect to respond to your inquiries, provide landscape design services, communicate with you about your project, and send you relevant information about our services. We may also use your information to improve our website, analyze usage patterns, and enhance our service offerings.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with service providers who assist us in operating our business, such as website hosting or email services, but only to the extent necessary to provide these services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your information. To exercise these rights, please contact us at info@artisancarecusto.world. We will respond to your request within a reasonable timeframe.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. For more detailed information about our use of cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the revision date.

International Data Transfers

If you are located outside the United States, please be aware that information we collect may be transferred to and processed in the United States. By using our services, you consent to the transfer of your information to the United States and processing in accordance with this privacy policy.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.

California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete personal information we hold about you, and the right to opt-out of the sale of personal information. We do not sell personal information, but you may still exercise your rights by contacting us.

European Privacy Rights

If you are located in the European Economic Area, you have certain rights under the General Data Protection Regulation, including the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, please contact us at info@artisancarecusto.world.

Marketing Communications

If you have provided your contact information, we may send you marketing communications about our services. You can opt-out of receiving these communications at any time by following the unsubscribe instructions in the emails we send or by contacting us directly. We will continue to send service-related communications necessary for your account or transactions.

Data Breach Notification

In the event of a data breach that compromises your personal information, we will notify you and relevant authorities as required by applicable law. We will provide information about the nature of the breach, the types of information affected, and steps we are taking to address the situation.

Specific Data Types We Collect

Personal identification information includes your name, email address, phone number, and mailing address. We collect this information when you contact us, request services, or subscribe to our communications.

Property information includes details about your property such as address, property size, existing landscape features, soil conditions, and project requirements. This information helps us provide appropriate design services tailored to your specific property.

Project information includes design preferences, budget parameters, timeline requirements, and any special considerations or constraints. We use this information to develop design concepts and service proposals that meet your needs.

Technical information includes IP address, browser type, device information, operating system, and website usage data. This information helps us improve website functionality and understand how visitors use our services.

Legal Basis for Processing

We process your personal information based on several legal bases. Contractual necessity allows us to process information necessary to provide services you have requested. Legitimate interests enable us to improve our services, communicate with clients, and operate our business effectively.

Consent provides the basis for marketing communications and optional data collection. You can withdraw consent at any time, though this will not affect processing based on other legal bases. Legal obligation may require us to process certain information to comply with applicable laws.

Data Sharing Specifics

We share information with service providers who assist us in operating our business, including website hosting companies, email service providers, payment processors, and cloud storage services. These service providers are contractually obligated to protect your information and use it only for specified purposes.

We may share information with professional advisors such as accountants, lawyers, or consultants who provide services to our business. These advisors are bound by confidentiality obligations and professional standards.

If required by law, we may disclose information to government authorities, regulatory bodies, or law enforcement agencies. We will only disclose information to the extent required by applicable law and will notify you when legally permitted to do so.

Data Subject Rights in Detail

The right of access allows you to request copies of personal information we hold about you. We will provide this information within one month of your request, though complex requests may require additional time. We may charge a reasonable fee for excessive or repetitive requests.

The right to rectification enables you to correct inaccurate or incomplete information. We will update your information promptly upon receiving correction requests and notify relevant parties when appropriate.

The right to erasure, also known as the right to be forgotten, allows you to request deletion of your personal information in certain circumstances. This right is not absolute and may be limited by legal obligations or legitimate business interests.

The right to restrict processing allows you to limit how we use your information in specific situations. When processing is restricted, we will only use your information with your consent or for legal claims.

The right to data portability enables you to receive your personal information in a structured, commonly used format and transfer it to another service provider. This right applies to information you provided to us and that we process based on consent or contract.

The right to object allows you to object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

Complaints Procedure

If you have concerns about how we handle your personal information, please contact us first at info@artisancarecusto.world. We are committed to addressing privacy concerns promptly and will investigate all complaints thoroughly.

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In the United States, you may contact the Federal Trade Commission. In the European Union, you can contact your local supervisory authority.

We will cooperate with data protection authorities during investigations and will implement any required corrective measures. We take privacy complaints seriously and are committed to resolving issues fairly.

Data Protection Measures

We implement technical measures including encryption, secure servers, firewalls, and access controls to protect your information. All data transmissions are encrypted using industry-standard protocols to prevent unauthorized access.

Organizational measures include staff training on data protection, access restrictions based on job function, and regular security audits. We limit access to personal information to employees who need it to perform their job functions.

We regularly review and update our security measures to address emerging threats and maintain compliance with evolving security standards. However, no security system is completely infallible, and we cannot guarantee absolute security.

Automated Decision Making

We do not use automated decision-making processes, including profiling, that produce legal effects or significantly affect you. All decisions regarding services, pricing, and communications are made by human staff members who consider your specific circumstances and needs.

If we implement any automated decision-making in the future, we will update this policy and provide you with information about the logic involved and your rights regarding such processing.

Special Categories of Personal Data

We do not intentionally collect special categories of personal data such as information about health, race, religion, or political opinions. If you provide such information voluntarily, we will treat it with appropriate sensitivity and only use it for the purposes you specify.

If we need to collect special categories of data for specific services, we will obtain explicit consent and explain why the information is necessary. We will handle such information with additional security measures and only retain it as long as necessary.

Data Processing Records

We maintain records of our data processing activities as required by applicable data protection laws. These records document what personal information we collect, why we collect it, how we use it, who we share it with, and how long we retain it.

These records help us demonstrate compliance with data protection requirements and enable us to respond effectively to data subject requests and regulatory inquiries.

Third-Party Data Processors

When we use third-party service providers to process personal information, we enter into data processing agreements that require them to protect your information and use it only for specified purposes. We regularly review our service providers' data protection practices and require them to maintain appropriate security measures.

If a service provider fails to meet our data protection standards, we will take appropriate action including terminating the relationship if necessary. We remain responsible for ensuring that third-party processors handle your information appropriately.

Data Breach Response Procedures

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours of becoming aware of the breach, as required by applicable law. We will provide information about the nature of the breach, the types of information affected, and steps we are taking to address the situation.

Our breach response procedures include immediate containment measures, assessment of the scope and impact, notification of affected individuals and authorities, and implementation of corrective measures to prevent future breaches.

Contact

If you have questions or concerns about this privacy policy or our data practices, please contact Artisancarecusto at info@artisancarecusto.world.